Third Party Devices Overview

What is a Third party Device?

A Third Party device is where another tracking provider, other than TracPlus, has activated your tracking unit and are providing the satellite airtime for you. In this situation, you may be using the other company's software to see the tracking of your assets. If an organisation, such as NAFC/AFAMS or other government organisations, requires the tracking to be made available to them through TracPlus, then the owner of these devices and their airtime provider need to forward their tracking data to TracPlus. In this situation, this is what we call a Third Party Feed as the airtime provider (the third party) will be feeding your tracking data to TracPlus.

Third Party Compatible Devices include:

  • BlueSky
  • Field Intell
  • Guardian
  • IndigoSat
  • Latitude
  • SkyConnect
  • SkyTrac
  • SpiderTracks
  • V2track

For more information see the attached help document prepared by NAFC/AFAMS that explains this.

How do I organize the Sharing of Tracking Data with TracPlus?

  1. Fill out the Account Form, sign and forward to support@tracplus.com. This is necessary only if you do not already have an account with TracPlus.
  2. Fill out the Third party Authorization form and forward to support@tracplus.com
  3. Request your existing Tracking Provider to share the tracking data for the necessary assets to TracPlus.

Once these three steps have been completed, the tracking data will automatically appear in the TracPlus Software.

What do I do when the sharing period has ended?

With the third party billing, the billing is automated as we cannot control the flow of data through to our servers. Whenever our servers receive data from a third party device, they will open the billing for that unit for that month. We cannot activate or deactivate these units and as such, the only way to manage the fees associated with using these devices is to have automated billing.

Once you no longer require our services, it is important that you contact the company who provides your airtime for that particular unit and request they stop forwarding the data to TracPlus or you will continue to be charged a monthly fee, as well as per message charges. In some cases third party providers may provide an online self management portal for you to manage this.

Documents

Three documents are attached. 'Sharing Tracking and Event Data' prepared by AFAMS to explain how the sharing happens. A 'New Account Form' for opening a new account with TracPlus if you are new to TracPlus. Plus a 'Third Party Authorization Form' for providing the information and authorization that TracPlus needs to set the asset up with TracPlus.

 

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