For Best Results

For Best Results with your GPS Device

All satellite devices or their antennas need to be able to see the sky to work properly. The better the view of the sky they have, the quicker they will be able to transmit and receive messages, and the better your experience will be. The battery will also last the longest this way if battery operated.

Units will work with a partial view of the sky such as on window sills, glare shields and vehicle dashboards. However this can lead to slower transmission times or messages getting queued.

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Troubleshooting and Support

Troubleshooting

If something isn’t working correctly, power down the device, wait until the light has stopped flashing and then switch it on again.

Ensure the unit is fully charged.

Reset a RockSTAR

In the rare case that your RockSTAR becomes unresponsive please press and hold the red 'alert' button and the 'down' arrow for 20 sec. This will reset and restart the RockSTAR.

Reset a RockFLEET

In the rare case that your RockFLEET becomes unresponsive please use the 'reset magnet' supplied with your RockFLEET. Place the magnet against the side edge of the RockFLEET GSM and slide it around the RockFLEET twice. You will hear an audible click and beep, followed by the LED flashing while the RockFLEET restarts.

If none of the above work, then please get in touch with the TracPlus support team using the details below.

Support Details

For assistance, please contact the TracPlus support team by emailing support@tracplus.com or call +64 (3) 477 8656. Please be ready to provide the following information:

  • Name and contact number.
  • Serial number of the device (see serial number label).
  • Symptoms of the issue.
  • History of action taken to attempt to rectify the issue.

Please remember that the more information you can give us, the better we’ll be able to help you. Please be as descriptive as you can and we can then get you up and running again as quickly as possible. 

Should you have further questions please do not hesitate to contact the TracPlus support team on support@tracplus.com or call us on +64 (3) 477 8656.

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